Clueless about IT issues department

I work at a College. Summer school is about to begin. We do not use Blackboard, but some old (e.g. pre-WSIWYG) version of jenzabar which is bad enough. I know, I have two kids who attended other colleges so I have seen how an academic online sytem can work...this is an actual email about upcoming service outages. Five days in computer time is a lifetime. What else can I say, but read all about the Cluetrain which some of our IT dept. might just have missed Cluetrain Manifesto

On Friday, June 2nd at 3:00 pm, the OASIS portal will be upgraded to a new version of the software. This upgrade process will take a minimum of 5 days. Therefore, the Oasis portal will be down from Friday, June 2, through Thursday, June 8th. No students or faculty will be able to access the portal during this time. Students and faculty who are registered for or are teaching summer courses are urged to print syllabi and any required handouts or documents from the portal before Friday, June 2nd at 3:00 pm. OASIS email will be available via http://myoasis.colum.edu/. After the update a new portal format will be available for faculty and student use. The IT Department

tags technorati : jenzabar cms columbiacollegechicago